Refund Policy

Effective Date: January 2025

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1. Introduction

This Refund Policy outlines the terms and conditions under which refunds may be issued for products and services purchased through DrTonee.com. By making a purchase on our website, you agree to the terms of this Refund Policy.

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2. Eligibility for Refunds

Refunds are considered under the following conditions:

• The request for a refund is made within 14 days of the original purchase date.

• The product or service has not been accessed, downloaded, or used in any way.

• The product or service is defective or not as described.

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3. Non-Refundable Items

Certain items are non-refundable, including:

• Digital products that have been accessed or downloaded.

• Services that have been rendered or partially rendered.

• Customized or personalized products.

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4. Process for Requesting a Refund

To request a refund, please contact our customer service team at support@drtonee.com with the following information:

• Your full name and contact information.

• The order number and date of purchase.

• A detailed explanation of the reason for the refund request.

Our team will review your request and respond within 5 business days.

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5. Refund Method

Approved refunds will be processed using the original method of payment. Please allow up to 10 business days for the refund to appear on your account, depending on your financial institution.

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6. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes indicates your acceptance of the new terms.

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7. Contact Information

If you have any questions or concerns about this Refund Policy, please contact us at:

Email: support@drtonee.com